At electro vibe, we take pride in delivering high-quality marketing services to help our clients grow their brands and achieve measurable success. Our 30-day refund policy is designed to ensure fairness and transparency in our working relationship.

Eligibility for Refund

• You may be eligible for a partial or full refund under the following conditions:
• Refund requests must be submitted within 30 days of the initial payment date.
• The project or service must not be fully completed or delivered. If significant work has already been performed (e.g., logo concepts submitted, website design delivered, ad campaigns launched), a partial refund may be considered based on the stage of completion.
• Valid reasons for refund include:
  • You are not satisfied with the initial work and provide constructive feedback that cannot be reasonably accommodated.
  • There was a delay in project initiation without reasonable communication from our team.
  • Technical errors or delivery failures on our part that cannot be resolved.

Non-Refundable Services

• We do not offer refunds for the following:
• SEO or PPC services that have already been executed, including ad spend paid to platforms (e.g., Google Ads).
• Branding and logo design where final concepts have been approved or multiple revisions have been provided.
• Web development or design where final files or access credentials have been delivered.
• Third-party costs (e.g., domains, hosting, plugin licenses, ad budgets).
• Any service that has been delayed due to client non-responsiveness or lack of necessary assets.

Project Cancellation by Client

• If you choose to cancel a project within 30 days:
• A refund (full or partial) will be issued based on the percentage of work completed.
• A minimum 25% administrative fee may be applied to cover onboarding, planning, and communication time.

Dispute Resolution & Process

• To request a refund, please contact us at [Insert email address] with:
  • Your name and project title
  • Payment date and amount
  • Reason for refund request
• Refunds will be processed within 7–10 business days after review and approval.
• If a dispute is raised via a payment processor (e.g., PayPal, Stripe) before contacting us, we reserve the right to withhold any future service engagements.

Modifications to Policy

We reserve the right to update or modify this refund policy at any time without prior notice. Changes will be posted on our website with an updated effective date.

Contact

If you have any questions or concerns regarding this policy, please contact:
Email: admin@electrovibee.online
Phone: 240-209-2843
Address: 144 BLECKLEY TRL, ANDERSON, SC 29625.